ERIM and CAD System
A unified Emergency Response & Incident Management (ERIM) and Computer Aided Dispatch (CAD) solution for call taking, dispatching, field operations and case management.
Solution Overview
Emergency Response & Incident Management (ERIM) and Computer Aided Dispatch (CAD) System enhances the efficiency of every phase of law enforcement and emergency response operations, ensuring public safety and providing seamless communication between all involved parties.
Problem
Outdated technology hampers the ability of call takers, dispatchers, and field responders to effectively manage the increasing number of incidents. Responders are forced to juggle between isolated systems, manually coordinate resources, and wait for critical updates on evolving situations. This fragmentation leads to slower response times and impacts public safety.
For IT departments, maintaining these legacy systems becomes a constant challenge, with limited options for scaling or evolving to meet modern operational demands. As a result, officers, first responders, and the community bear the brunt of these inefficiencies, with delayed response times and miscommunication during critical moments.
Solution
AppBase ERIM & CAD is an integrated platform designed specifically for law enforcement and emergency response. It streamlines call taking, dispatching, field operations, and case management into a single, cohesive system. The platform enables superior coordination, real-time updates, and adaptability to changing operational demands, ultimately ensuring faster response times and more effective incident management.
Why choose Enforce Assist ERIM & CAD?
FAST DEPLOYMENT & COST EFFECTIVE
Quickly implement a full end-to-end solution from a single trusted vendor, tailored to fit seamlessly into your law enforcement or emergency response environment. Our experienced Professional Services team is with you at every stage – from proof of concept (POC) to full production – ensuring a smooth deployment and ongoing support. This streamlined process minimizes disruptions, accelerates operational readiness, and provides the expertise needed to enhance your department’s capabilities from day one.
SUPPORT ALL MODERN COMMUNICATION CHANNELS
Move beyond traditional phone calls by enabling citizens to connect with your department through SMS, chat apps, and social media messengers. Enhance communication efficiency with AI-driven Interactive Voice Response (IVR), chatbots, and real-time video analysis to streamline response times and provide faster, more informed assistance to the public. This multi-channel approach ensures you meet citizens where they are, while advanced AI technologies help reduce manual workload, allowing officers to focus on critical tasks.
AGILE & FUTURE-PROOF TECHNOLOGY
Enforce Assist ERIM and CAD system is built on a highly configurable, low-code/no-code platform, giving law enforcement and emergency response teams the flexibility to easily expand and customize the solution as needs evolve. This platform allows seamless adaptation to new challenges, integration with core systems, and effortless collaboration with other agencies. With user-friendly tools, you can quickly implement changes without relying on complex development processes, ensuring your operations remain efficient and responsive.
Intake Handling
Leverage modern, internet-based communication channels, including phone, chat, self-service portals, and AI-driven chatbots, to streamline incident intake. From the initial contact to dispatch handoff, save critical time with instant access to caller information and automated tools that enhance response efficiency. This approach ensures faster, more accurate decision-making while reducing manual workloads for dispatchers and first responders.
DEPLOY INTO PSAP/CALL CENTER
- Integrates with leading contact center vendors (Genesys, Avaya, Cisco, Nice-Incontact)
- Supports multiple communication channels: phone, SMS, chat, and messaging apps
- Automatically triggers callbacks and follow-ups
- Configurable call queues for efficient call management
QUICKLY LOCATE CALLERS
- Provides geo-verified addresses for both landline and mobile callers
- Supports Advanced Mobile Location (AML) for enhanced mobile tracking
- Integrates with leading GIS providers for precise location data
- Automatically saves caller location history for future reference
NOTIFY PEOPLE IN THE AREA
- Broadcasts alerts via SMS, chat apps, and social media to the community and volunteers
- Click-to-call functionality available from any part of the system
- Coordinates evacuations and public safety efforts in real-time
Computer Aided Dispatch (CAD)
Empower dispatchers to quickly process vital information and coordinate with first responders in real-time. With our system, dispatchers can efficiently manage incidents, communicate seamlessly with field units, and ensure rapid, informed responses within seconds of receiving a call.
DISPATCH IN SECONDS
- Displays a real-time map of the incident, nearby responders, and hospitals
- Suggests optimal response options based on incident type, distance, and available equipment
- Enables rapid response to evolving conditions
MAINTAIN SITUATIONAL AWARENESS
- Consolidates all incident information on a single screen
- Pulls data from other core systems for comprehensive incident details
- Supports Automatic Vehicle Location (AVL) for real-time tracking
- Alerts dispatchers to approaching SLAs, slow vehicle movements, or related incidents nearby
EFFICIENTLY UTILIZE RESOURCES
- Empowers supervisors to manage personnel, vehicles, materials, and facilities
- Includes built-in shift management and crew assignment tools
- Analyzes real-time demand and sends alerts when resource thresholds are exceeded
STAY CONNECTED TO RESPONDERS
- Secure apps for Android tablets and smartphones designed for first responders
- Supports offline functionality, syncing data once an internet connection is restored
- Enables instant communication and data flow between dispatchers, supervisors, and responders
STREAMLINE FIELD REPORTING
- Guides responders through incident-specific e-forms for accurate and efficient reporting
- Automatically pre-populates fields from the incident request and integrated systems
- Supports multimedia inputs like photos, videos, and audio recordings for comprehensive documentation
TRACK EVERYTHING ON THE FILED
- Provides real-time geolocation tracking of vehicles, equipment, and personnel
- Captures and transmits essential data like oxygen levels, supply inventories, and IoT sensor readings
- Records all historical data for future analysis and operational improvements
COLLABORATE ON INVESTIGATIONS
- Share incident reports, narratives, and notes seamlessly across agencies, disciplines, and jurisdictions
- Maintain data integrity and security during information exchanges
- Provide full auditing capabilities to ensure accountability in shared data
MANAGE DIGITAL EVIDENCES
- Collect and distribute digital evidence, including videos, reports, and communications
- Automatically link evidence to relevant cases for streamlined case management
- Add notes, attachments, and additional details to ensure comprehensive evidence tracking
RESOLVE CASES FASTER
- Create, review, and analyze post-incident cases, investigations, and quality assessments
- Use configurable workflows to speed up and standardize case resolution processes
- Automatically assign cases to the right teams and coordinate tasks across departments for efficient resolutio
Records & Case Management
Efficiently complete post-incident assignments using configurable workflows that adapt to your department’s specific needs. Streamline data collection with customizable business rules to ensure accuracy and consistency throughout the process. Generate comprehensive reports for tracking, analysis, and ensuring compliance with departmental standards.
Additional Features
Enforce Assist ERIM & CAD is a comprehensive solution specifically designed to meet your department needs
High-availability
Designed for mission-critical operations to manage high volumes and demands
Hosting of choice
The modern cloud architecture support high flexibility, scaleability and agility needs
Interoperability
The platform level APIs ensures easy connectivity across your entire IT system
Compliance
Compliant with US, EU, EENA, NG112 and other regulations and frameworks around the world
Security
Meet with the highest security standards validated by third party penetration tests
Integrated to GIS
Connects to GIS services like ESRI ArcGIS, Google Maps, OpenStreemMaps and more
Multi-lingual
Support both officers, agents, employees and citizens in the language their choice
Configurable
Drag-and-drop configuration and developer-level tools for easy settings and special needs
Key Features
Enforce Assist ERIM & CAD (Emergency Response Incident Management & Computer Aided Dispatch for 911) is a cloud-based, reliable, and cost-effective solution designed to meet the mission-critical needs of first responders, law enforcement, and 911 operations. Built to enhance efficiency and communication during high-pressure situations, it provides the tools necessary to respond quickly and effectively to emergencies.
- Configurable and scalable multi-tenant environments tailored for public safety needs
- Embedded telephony integration for seamless, real-time communication
Comprehensive incident communication management for rapid coordination - Real-time monitoring to maintain situational awareness during incidents
- Task management to streamline assignments and track progress
- Resource library for instant access to critical tools and information
- Smart knowledge base for quick, informed decision-making
- Master data management to ensure accuracy and reliability of information
- Electronic form management for efficient data entry and reporting
- Mobility support to keep responders connected in the field
- Robust reporting and records keeping for post-incident analysis and compliance
- System resilience to maintain continuous operation during emergencies
- Capacity to support up to 50,000 concurrent users per instance, ensuring scalability for large-scale events
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